Refund Policy

Please read the terms and conditions below. If you have any enquiries, please do not hesitate to contact us.

For all distribution terms and conditions as well as general enquiries, please e-mail: info@mysa-mat.com or call: +46 73 505 15 17

MYSA 100% SPECIAL 30-DAYS MONEY-BACK WARRANTY

(Reference to clause 5 Legislative Decree n.185 of 22/05/99, implement of directive 99/7/CE, on the protection of consumers’ data with distance sale contracts). Purchases made on www.mysa-mat.com are regulated by the Legislative Decree 185 of 22nd May 1999. The purchaser can be refunded by sending back the item with a trackable registered parcel to, within 30 working days from goods’ receiving to the address:

MYSA SWEDEN - UK - Level 11-2, One Canada Square, Canary Wharf, London E14 5AB, UK

Our commitment to quality and customer satisfaction is so important that most products have a 30 Day Money Back Guarantee!.

If you are not completely satisfied after your purchase during the Guarantee Period, you may return the used product for a full refund (less shipping and handling). Products must be returned to the place of purchase with an original dated receipt or invoice, and with the ACCEPTED RETURN CODE, provided by us.

RETURNING A PRODUCT

Please be sure to write ALL YOUR Order details both on the inside and on the outside of shipping box.


IMPORTANT: A preliminary notice should be sent via e-mails to: returns@mysa-mat.com, adising the return of the item, indicating all the order details, sp that we can provide the ACCEPTED RETURN CODE

The customer will provide, at his/her own expenses, for the goods’ return by using the original packaging within 30 working days from goods’ receiving.

The amount paid will be credited back according to the paying modalities used at the purchase (bank transfer, automatic refund on the Credit Card / Paypal Account) or the goods will be replaced with other products chosen by the customer. The refund will be carried out as quickly as possible, and upon goods return. For no reasons the goods will be returned with cash-on-delivery method: in this case goods will be rejected.

We recommend our customers to contact us at the address returns@mysa-mat.com or by phone, in order to simplify the procedure.

Delivery Times

Products in stock are usually delivered within 3-5 working days. For Europe we deliver within 4-6 working days For the rest of the world we deliver within 5-7 working days Depending upon weight of the package, deliveries are made either by post or by the most suitable parcel courier. Both standard and recorded delivery are optional

Delivery Costs

Please check your trolley at Purchase Card Security We only accept payment by debit/credit card. We cooperate with PayPal to ensure the secure processing of all card transactions. Your credit card number is encrypted and sent directly to the bank, and is never stored with us.

Data Protection

In order to shop with us, you need to fill in all required fields as part of your customer registration process. By confirming your orders, you are giving your consent to having your name and personal details registered in our customer register. This information will be used to carry out our obligations towards you as our customer, and may be used to keep you informed about special offers.

Mysa Refund Policy

We want you to be delighted every time you shop with us! Your Statutory Rights By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. The refund policy at www-mysa-mat.com complies with the EU Distance Selling Directive (2000) (read: Distance Selling Regulations) and is part of UK law under the Consumer Protection Regulations (2000) that relate to distance selling. For more information about your other statutory rights, please visit Adviceguide, a Citizens Advice website at: http://www.adviceguide.org.uk/

Cooling-Off Period

One of the most important implications of these regulations is a "cooling-off period" of 7 days during which you have the right to cancel.