Returns & Refunds
30-Day Trial – Money-Back Guarantee
You may try the product for 30 days. If you are not satisfied, you are entitled to a full refund of the amount paid.
Our customer satisfaction rate is among the highest in the market. Most customers choose to keep their product after experiencing its benefits.
The return process is simple, and eligible refunds are processed promptly and automatically once the returned product has been received and inspected. No justification is required for exercising your right of withdrawal.
This page contains all necessary instructions to return the product and receive your refund. For this reason, requests submitted via telephone, messaging services, or other informal channels will not be processed. Please follow the instructions outlined below.
Quality & Authenticity Guarantee
The official Quality and Authenticity Guarantee ensures that you can purchase with confidence. In the unlikely event of a manufacturing defect, defective products may be replaced promptly and at no cost to you.
Our defect rate is extremely low (less than 1 in 10,000 units). We are proud of our high standards of quality, reliability, and manufacturing excellence.
All distance sales are conducted in full compliance with applicable European consumer protection legislation, including Directive 2011/83/EU on Consumer Rights and other relevant international distance-selling regulations.
RETURNS FOR DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If you receive a product that is damaged, defective, non-conforming, or incorrect, you may request a replacement or refund within 5 days of delivery.
To process your request, you must:
Provide clear evidence of the defect (including photographs);
Provide your order details and a description of the issue.
Once verified, the defective product will be collected and replaced with a new item in perfect condition within a reasonable timeframe.
For confirmed damaged or defective items, return shipping and replacement costs will be fully covered by us.
RIGHT OF WITHDRAWAL (RETURNS FOR ANY OTHER REASON)
You may return your purchase within 30 days of receipt to obtain a full refund.
We encourage you to take full advantage of the trial period. Many customers begin to experience noticeable benefits after approximately 7–12 sessions of use.
If you choose to return the product, please follow these steps:
Locate your order reference number in your account under “My Orders.”
Send notification of the shipment only after the return has been dispatched, including the tracking number. Notifications requesting authorization, permission, or additional information will not be processed.
Send the product within 30 days of delivery to the return address provided upon request.
Return the product in its original packaging and in the same condition in which it was received: unused or properly handled, complete with all components, accessories, manuals, and any complimentary items.
Include a written note inside the package stating:
Your order reference number
The item(s) being returned
The reason for return
Your refund request
Returned items will be inspected to verify that they meet the return conditions described above. Return shipping costs for non-defective items are the responsibility of the customer.
Retain proof of shipment until the refund has been completed.
Once the return is received and verified, the refund will be issued using the same payment method originally used for the purchase (credit card, prepaid card, PayPal, etc.). For cash-on-delivery purchases, refunds will be processed via bank transfer.
Products returned after the 30-day period, products not purchased through official authorized sales channels, or products returned without complying with the above conditions will not be eligible for refund or return.
This policy does not affect your statutory rights under applicable consumer protection laws.
THE MYSA STAFF




